Customer Care

We take the burden of answering all of your Channel Reps questions and queries with no additional customer resources required.

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Customer Care Personified

Give your Channel Reps the white glove personalized service they deserve

Stop wasting valuable Sales and Marketing time doing participant support! It’s important that Channel Reps feel like they are going right to the source when making a Program inquiry.

A friendly voice, a quick response, the right answers all combine to ensure Participant retention and continued trust in the Program.

Answering as your brand, our in-house support center specialists achieve the highest level of Participant satisfaction. They build program knowledge and resolve issues quickly by phone, email and Live Chat, allowing your Sales and Management teams to focus on selling and more strategic activities.

Branded Customer Support

Our program branded participant support team handles all inquiries from your channel sales reps and offers multi-language phone, email and live chat support.

• Dedicated Phone & Email Participant
• Support
Claim Validation
• Escalation & Claim Management
• 24-7 Support based on Geography

Team of Customer Support

Recognized by

Our Core Values

Commitment

We are hyper-focused on creating dynamic and positive relationships with our customers who are the lifeblood of our business. We strive to ensure our customer are passionate promoters of our team and solution and will knock down any barriers to ensure long-term success

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Passion

Our team is dedicated, enthusiastic, curious, and we inspire each other to achieve great things. We are passionate about challenging the status quo and finding new paths to grow our company, our solution, and ourselves.

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Collaborative

We collaborate eagerly to solve the most pressing challenges facing our clients today. We share our industry knowledge, expertise and best practices and add it to the voice of customer to continuously improve and shape our end-to-end engagement solution.  We look for everyone to be a leader and innovator, despite roles or titles.

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Solution Oriented

We are committed, energetic and hold ourselves and each other accountable to go the extra mile to deliver results. We embrace our performance driven culture to reach new milestones and exceed our goals. We are solutions focused, resilient and tenacious, owning the work, following through on commitments, getting results.

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Are You Ready To Drive Double-Digit Revenue Growth?
We Can Help!

Our mission is simple: We never leave a Channel Sales Rep behind.
Just click the button below, let us know who you are and we'll discuss how we can work together to empower your team and propel your success.

Book a demo

ChannelAssist Clients

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Mar 25, 2024

Is It Time to Amp Up with a Channel Sales Strategy?

Wondering if it's time to broaden your strategy with channel sales? Here are the key indicators and essential questions to guide your decision.

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Managing incentives in channel sales is a feat, but there are still common stumbling blocks to overcome.

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Unlocking Success in Channel Programs with Maslow's Hierarchy of Needs

Maslow's hierarchy of needs can be adapted for channel programs and sales. This approach can be use for developing effective, mutually beneficial business channel partnerships.

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